9ine's Privacy Policy

Introduction

9ine ("we", "our", "platform") is a trusted online casino and sports betting service in Bangladesh. We believe that your privacy is a fundamental right. This Privacy Policy explains what information we collect when you use 9ine's website or services, how we use it, who we share it with, and how we keep it protected.

This policy applies to our website 9ine.cam. Please read this policy carefully before using 9ine's services. By continuing to use our services, you are considered to have given your consent to the terms of this Privacy Policy.

1. Information We Collect

For account registration and service operation at 9ine, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth
• National ID number (NID) or passport number (for verification)
• Email address and mobile number
• Current residential address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

1.3 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Site access time and navigation patterns

1.4 Gaming Activity Information

• Game history, bets, and win records
• Bonus usage and promotion participation
• VIP level and points information

2. How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us during registration, login, or transactions.
• Automatic collection: Through cookies, log files, and tracking technologies.
• Third-party verification: Through approved service providers for age and identity confirmation.
• Payment gateway: From payment providers when completing financial transactions.

3. Purpose of Using Information

9ine uses your information only for lawful and specific purposes. The main reasons for our use of information are detailed below:

3.1 Service Operation

Information is used to create and manage your account, provide gaming services, process deposits and withdrawals, manage bonuses and promotions, and deliver customer support.

3.2 Security and Fraud Prevention

Information is used to ensure platform security, detect unauthorized access, prevent money laundering and fraudulent activity, and identify multiple accounts.

3.3 Responsible Gaming

Information is used to monitor your gaming behavior to identify potentially problematic patterns and to provide responsible gaming tools. To learn more, visit our Responsible Gaming page.

3.4 Service Improvement

Information is used to analyze user experience and improve the game library, interface, and payment methods.

3.5 Communication

Information is used to send transaction notifications, security alerts, policy updates, and, with your consent, promotional information.

4. Information Sharing and Disclosure

9ine does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the minimum necessary information is shared with providers handling payment processing (bKash, Nagad, Rocket, banks), identity verification, technical infrastructure, and game software. These providers are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed to fulfill court orders, regulatory authority requests, or legitimate demands from law enforcement agencies.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred, but the protections of this Privacy Policy will continue to apply.

5. Data Security Measures

9ine takes the highest technical and procedural measures to keep your information secure:

• SSL Encryption: All our data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is encrypted using industry-standard encryption technology.
• Access Controls: Only authorized personnel have access to the information they need.
• Firewall and Security Monitoring: 24/7 system monitoring and intrusion detection systems.
• Secure Payments: All financial transactions are processed through secure, encrypted channels.
• Regular Security Audits: Regular security audits are conducted on our systems.

While we are committed to ensuring the highest level of protection, it is not possible to claim that data transmission over the internet is entirely secure. Therefore, you are advised to keep your account password confidential and not to log in on unsecured networks.

6. Cookie Policy

9ine uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — login sessions and security.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To collect site usage statistics and improve services.

You can manage cookies through your browser settings. However, disabling cookies may limit some of 9ine's functionality.

7. Data Retention Period

9ine retains your information for as long as necessary. General guidelines are:

• Account Information: Retained for as long as the account is active.
• Financial Transaction Records: Retained for a minimum of five years as required by regulatory requirements.
• Gaming History: For the period required for dispute resolution and auditing.
• After Account Closure: As much as needed to fulfill legal obligations.

After the retention period, information is securely deleted or made unreadable.

8. Your Rights

As a 9ine user, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Right to Complain: If you are dissatisfied with how we handle your information, you can contact us.

To exercise these rights, please contact our support team. Some requests may not be fully fulfilled where required by legal obligations or fraud prevention needs.

9. Protection of Minors' Information

9ine's services are for those aged 21 and above only. We do not knowingly collect or store any minor's information. Age is verified at the time of registration.

If we become aware that a minor's information has been collected, that account will be closed immediately and the information will be securely deleted.

10. International Data Transfers

In some cases, your information may be processed on servers outside Bangladesh — such as on game software providers' servers. For such transfers, we ensure that:

• The receiving party follows appropriate protection standards.
• Data transfer agreements or equivalent safeguards are in place.
• Information is used only for narrow, specific purposes.

11. Policy Changes

9ine reserves the right to change this Privacy Policy when necessary. For significant changes, we will:

• Send a notification to your registered email.
• Publish a clear notice on the website.
• Update the "Last Updated" date at the top of the policy.

Continued use of 9ine after changes will be understood as your agreement to the new policy.

12. Contact Us

If you have any questions about this Privacy Policy or any requests regarding your information, please contact us:

We will try to respond to your request as soon as possible. For more details, visit our About Us and FAQ pages.