Legal Document

9ine Terms and Conditions

Please read these terms and conditions carefully before using the 9ine platform. Everything from account registration to payments and bonuses is explained in detail here.

Last Updated: January 2026  |  Version: 1.4
Important Notice: By creating an account or using any service on the 9ine platform, you are automatically considered to have accepted the terms and conditions stated on this page. Please read the full document carefully.

1Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the 9ine platform and its users. 9ine is an online entertainment platform that provides casino games, sports betting and other digital entertainment services for users in Bangladesh.

In these Terms, "Platform" refers to the 9ine website, mobile application and all related digital services. "User" refers to any person who has registered on or is using the Platform.

9ine reserves the right to amend these Terms at any time. Continued use of the Platform after any changes will be considered acceptance of the updated Terms.

2User Eligibility and Age Requirement

2.1 Age Requirement

To create an account and use any service on 9ine, users must be at least 21 years of age. Use of this platform is strictly prohibited for anyone under 21.

For ages 21+ only: If underage use of the platform is detected, the account will be immediately closed and all deposited funds will be forfeited.

2.2 Other Eligibility Requirements

  • All information provided at the time of registration must be true and accurate.
  • Each person may create only one account.
  • Members of the same household may have separate accounts, but restrictions may apply when using the same payment method.
  • Users must operate their account in their own name and on their own behalf — playing on behalf of a third party is prohibited.

3Account Registration and Management

3.1 Registration Process

To create an account on 9ine, users must provide the required personal information, including full name, correct date of birth, contact phone number and email address. The information provided will be used for verification purposes.

3.2 Identity Verification (KYC)

To ensure security, 9ine may request identity verification from a user at any time. This may require submitting a copy of a National ID (NID), passport or driving licence. Withdrawals may be restricted until verification is complete.

3.3 Account Security

It is the user's responsibility to keep their account password and login details completely confidential. If a security breach is suspected, our support team must be notified immediately. 9ine will never ask a user for their password.

3.4 Account Suspension or Closure

9ine may temporarily suspend or permanently close an account in the following circumstances:

  • If false or incorrect information is provided
  • If multiple accounts are operated
  • If evidence of fraudulent activity is found
  • In cases of bonus abuse or system exploitation
  • If responsible gaming policies are repeatedly violated

4Financial Transactions: Deposits and Withdrawals

4.1 Accepted Payment Methods

9ine supports the most popular payment methods in Bangladesh. The accepted methods are listed below:

  • bKash
  • Nagad
  • Rocket
  • Bank transfer (including Dutch-Bangla, City, BRAC, Islami, Sonali Bank and other banks)

4.2 Deposit Limits

Minimum deposit amount: A minimum deposit of ৳100 is required for any payment method.

4.3 Withdrawal Limits and Processing Time

The following terms apply to withdrawals:

  • Minimum withdrawal amount: ৳500
  • Standard withdrawal processing time: 10 to 45 minutes
  • The account requesting the withdrawal and the payment method used for the deposit must belong to the same person
  • Withdrawals may be held if KYC verification has not been completed

4.4 Transaction Security

9ine secures all financial transactions using SSL encryption technology. Deposits or withdrawals through third-party payments are strictly prohibited.

5Bonuses and Promotional Offers

5.1 Welcome Bonus

New users have the opportunity to receive a 150% bonus of up to ৳20,000 on their first deposit. A specific bonus code or offer must be activated to receive this bonus.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means that to withdraw bonus funds, bets totalling 15 times the bonus amount must be completed.

Example: If someone deposits ৳1,000 and receives a ৳1,500 bonus, they must complete bets of at least ৳1,500 × 15 = ৳22,500 before withdrawing.

5.3 Bonus Terms and Conditions

  • Each user may claim the welcome bonus only once.
  • Bonus funds cannot be withdrawn directly — they can only be used to play games.
  • The bonus validity period begins from the date of registration.
  • Multiple bonuses may not be applicable at the same time.
  • If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

5.4 VIP Program and Cashback

The 9ine VIP program has three tiers, each with a weekly cashback benefit:

  • Bronze: Up to 0.3% cashback per week
  • Silver: Up to 0.7% cashback per week
  • Gold: Up to 1.0% cashback per week

It is possible to move up to a higher VIP tier through regular play and active engagement with the platform. Cashback is automatically credited to eligible accounts each week.

6Gaming Rules and Fair Play

6.1 General Gaming Rules

All games available on the 9ine platform — slots, live casino, card games, sports betting — follow fair play principles. The outcome of all games is determined by an impartial Random Number Generator (RNG).

6.2 Prohibited Activities

Any of the activities listed below are strictly prohibited and, if identified, will result in account closure and forfeiture of deposited funds:

  • Using software or bots to place bets automatically
  • Exploiting any technical errors in the game system
  • Colluding with other users during play (collusion)
  • Taking advantage of any bug or error in a game
  • Money laundering or any unlawful financial transaction

6.3 Technical Issues

If a game is interrupted mid-play due to a server error, internet disconnection or other technical reason, 9ine will make every effort to restore the account balance. However, 9ine's liability for losses arising from technical errors is limited.

7Responsible Gaming Policy

9ine believes that online gaming is an entertainment activity and should never be treated as a sole source of income. We encourage all users to play responsibly.

7.1 Setting Personal Limits

Users can set daily, weekly or monthly deposit limits in their account settings. Once set, these limits take effect immediately, and a 72-hour waiting period applies before they can be relaxed.

7.2 Taking a Break and Self-Exclusion

If needed, a user can temporarily suspend their account (cool-off period) or activate self-exclusion for a set period. During self-exclusion, there is no option to reactivate the account. For more details, please visit our Responsible Gaming page.

Important: If you are experiencing gaming problems or feel you are losing control, please contact our 24/7 live chat support immediately.

8Privacy and Personal Data

Detailed information about how user personal data is collected, stored and used is provided on our Privacy Policy page. A brief summary of the general principles is given below:

  • Personal data will be used solely for the purpose of providing services and ensuring security.
  • Personal data will not be sold or rented to third parties.
  • All sensitive data will be protected through SSL encryption.
  • Data may be shared with authorities where required by legal obligation.

9Copyright and Intellectual Property

All content on the 9ine platform — logos, brand elements, software, designs, graphics and text — is protected under the exclusive intellectual property rights of 9ine. Reproducing, distributing or commercially using these materials without explicit written permission is strictly prohibited.

The intellectual property of game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft and others) remains the property of their respective owners, and 9ine operates under valid licence agreements with them.

10Limitation of Liability and Disclaimer

9ine is committed to providing the highest quality service as a safe and reliable platform. However, 9ine's liability will be limited in the following circumstances:

  • If service is disrupted due to natural disasters, epidemics or other force majeure events
  • If loss occurs due to problems with the user's own internet connection or device
  • If a transaction is delayed or fails due to an error on the part of a third-party payment service
  • If a user suffers loss as a result of sharing their login details with another person

This disclaimer shall be interpreted in accordance with applicable law.

11Complaints and Dispute Resolution

11.1 Complaint Submission Process

For any complaint or dispute, please first contact us via 24/7 live chat support or by email at ([email protected]). An initial response is generally provided within 72 hours of submitting a complaint.

11.2 Complaint Resolution Steps

  • Step 1: Direct discussion of the issue with the support team
  • Step 2: Submitting a formal complaint with supporting evidence and documents if required
  • Step 3: The matter is considered by a specialist review team

11.3 Applicable Law

These Terms and any disputes related to the 9ine platform will be resolved in accordance with applicable law.

12Changes to Terms and Termination of Agreement

9ine reserves the right to amend, change or update these Terms at any time. Users will be notified of significant changes via email or through the platform.

Users may request account closure at any time. Any pending withdrawals and active bonuses will be settled in accordance with the applicable rules before the account is closed.

Terms Effective Date: Any changes to these Terms take effect from the date of publication. The date of each change will be noted in the "Last Updated" section at the top of the page.

13Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact our support team:

Our support team is available seven days a week, twenty-four hours a day according to Bangladesh Standard Time (BST, UTC+6). We aim to resolve any issue as quickly as possible.